FAQ

Frequently Asked Questions

Everything you need to know about Joule Genie. Can't find what you're looking for? Get in touch.

General

What is Joule Genie?
Joule Genie is a smart energy management platform that connects your solar inverter, home battery, EV charger, and energy tariff into one intelligent system. It automatically optimises when to charge and discharge your battery to minimise your energy costs.
How does the optimiser work?
Every 5 minutes, the optimiser analyses your solar forecast, battery state, energy rates, and household consumption. It calculates the cheapest possible schedule for the next 24 hours and sends it directly to your inverter.
What is shadow mode?
Shadow mode lets you see exactly what the optimiser would do without actually sending commands to your hardware. It's a risk-free way to evaluate the system before going live. You can switch between shadow and active mode at any time.
Do I need technical knowledge to set it up?
No. The setup wizard guides you through connecting each piece of hardware step by step. You just need your account credentials for each service (e.g. SunSynk Connect, Octopus Energy).

Integrations

Which inverters are supported?
SunSynk is fully tested with complete read/write control. Solis and SolarEdge integrations have been developed and are currently in testing. GivEnergy, Tesla Powerwall, and others are on our roadmap.
Which energy tariffs work with Joule Genie?
Currently Octopus Energy Agile is fully supported, with half-hourly import and export rates. Support for other variable tariffs is planned.
My hardware isn't listed. Can I still sign up?
Yes! Register your interest and tell us what hardware you have. We prioritise new integrations based on demand. You can also indicate if you're willing to help us test new integrations.
Does it work with Home Assistant?
Yes. We provide a custom Home Assistant integration that exposes 11 sensor entities. It works with the HA Energy Dashboard out of the box, and we include importable full and mini Lovelace dashboards.

Pricing

Is Joule Genie free?
We offer a free tier that includes a real-time dashboard, one inverter integration, and 7 days of savings history. The Starter plan (£9.99/month) adds unlimited integrations, 90-day analytics, EV optimisation, and priority support.
How much can I save?
Savings depend on your battery size, tariff, and solar generation. On Octopus Agile, typical users with a 5kWh battery save around 30% on their electricity bill. Users with larger batteries and solar panels may save even more.
Is there a free trial?
The free tier is available permanently with no card required. For Starter features, we offer a trial period so you can see the full savings potential before committing.

Security & Privacy

How are my credentials stored?
All integration credentials are encrypted at rest using industry-standard encryption. We never store passwords in plain text. Communication with all third-party APIs happens over TLS.
Can I revoke access at any time?
Yes. You can disconnect any integration at any time from the settings page. This immediately stops all communication with that service.
What data do you collect?
We collect energy readings (solar, battery, grid), tariff rates, and vehicle state of charge. This data is used solely to optimise your energy usage and calculate savings. We do not sell your data to third parties.

Technical

What happens if my internet goes down?
Your inverter continues to operate normally with its last programmed schedule. When connectivity is restored, the optimiser will recalculate and update the schedule on its next cycle.
How often does the schedule update?
The optimiser runs every 5 minutes per inverter. If conditions change — unexpected cloud cover, a rate spike, or your EV being plugged in — the schedule adapts within minutes.
Does it work with export tariffs?
Yes. The optimiser considers both import and export rates when building the schedule. If export rates are high, it may choose to discharge to the grid rather than storing energy.

Still Have Questions?

Get in touch and we'll be happy to help. Or register your interest and try Joule Genie for yourself.